Encore Refunds

Last updated: October 7, 2026

Changed your mind? Web purchases can be refunded within 14 days. Use the link in your order receipt, or email contact@encore-app.live and I'll take care of it. Pro features end when a refund is issued. Purchases made through the App Store are refunded by Apple at reportaproblem.apple.com.

Web purchases

• Web orders are processed by Paddle.com, our reseller and Merchant of Record, so your receipt and card statement come from Paddle.
• Within 14 days of purchase, use the link in your Paddle receipt (paddle.net), or email me your order number or the email you bought with, and you'll get a full refund to your original payment method. Your bank may take 5 to 10 business days to show it.
• When the refund is issued, your license key is deactivated and Encore goes back to the free version. Every song you have stays, and you can still open and play all of them. You just can't add more past the free limit.

App Store purchases

• Apple processes App Store purchases, so Apple handles their refunds under its own policies. I can't issue them myself.
• Go to reportaproblem.apple.com, sign in with your Apple Account, choose "Request a refund," and select Encore Pro.
• When Apple refunds it, Pro ends on your devices the same way: your songs stay and stay playable, and adding goes back to the free limit.

Your rights

This policy doesn't limit any rights you have under the consumer protection laws where you live.

Questions

Email contact@encore-app.live. I'm one person, and I read every message.